As an experienced and qualified business skills trainer, Shaman Jonathan Hartman has presented customized and tailored soft skills training workshops for many of the large corporates in South Africa.
If you are looking for assistance with any soft skill in your organization, from new employees to business and email etiquette and even management level training, Shaman Jonathan Hartman will help you design a bespoke training program that specifically meets your needs.
From internal sales to to new sales people, techniques and approaches to use in sales and how to communicate more effectively and clients feel comfortable around you.
Shaman Jonathan offers a wide range of sales training that can be customized to suit the unique needs of your environment, as well as tackle the challenges you are currently facing.
Call Center Training
With call center work seen as one of the most convenient points of entry into the highly-competitive entry-level South African job market, the need for call center training is ongoing.
Whether you have an inbound or outbound call center, with staff requiring customer service or sales training, Shaman Jonathan will help you design training suited to your specific needs.
Management & Supervisory Training
From the grass-is-browner-side of the fence, we all think that we'd make excellent managers and supervisors, but most of us are in for a huge shock once we actually get there.
Moving into a supervisory or management level role can be a challenging experience for almost anyone, and it's exacerbated by the unique dynamics that are playing out in your office environment daily.
Shaman Jonathan will work alongside you to devise a training plan that not only teaches the missing basics, but also addresses the unique dynamic of your business environment.
Coaching & Mentoring for Managers & Supervisors
As Life & Business Coaching have exploded into one of the fastest-growing industries in the world, the demand for managers and supervisors to be able to provide ongoing coaching and mentoring to their subordinates has also increased.
Sadly, most managers and supervisors are completely unequipped to provide these services, and so land up feeling incompetent and lost at sea, while the junior employee feels negated and cheated.
Shaman Jonathan can help you create an effective training strategy that will empower your key managers and supervisors with the skill set and tools to deal with day-to-day coaching and mentoring needs, and the knowledge to know when an expert needs to be called in.
Internal Business Communications
From internal sales to reception and telephony, to how to write an email or how to effectively write or follow up on sales emailers.
There are a number of key communications aspects that can be tweaked and improved through effective communications training, helping you see an improvement in morale, productivity, harmony, flow and bottom line.
When you throw a whole bunch of different people, cultures, religions and ideologies into the same melting pot, it does make for a potential mess. And the truth is that in a country as diverse as South Africa, it's very difficult to not to create that kind of blended melting pot.
Shaman Jonathan will work alongside you to help your staff understand where their potential points of conflict lie, bring awareness about where they stem from and implement tools, techniques, processes and guards that will help you mitigate conflict and deal with it constructively when it does arise.
Change is scary, and people are resistant to it. Add to that our corporate culture of finger pointing and avoiding responsibility, and you have a veritable accident waiting to happen when you need to implement a major change.
Whether you need assistance implementing a process for managing ongoing change, or you require assistance managing your organization through its own major change, Shaman Jonathan can help you devise the training and support you need to navigate this potential minefield.
Download and view a few sample presentations that have previously been prepared for happy corporate clients.
- Coming Soon